Commercial Response Time

8/29/2018 (Permalink)

Water in Hotel

When water is spilling in your building, it’s an emergency. It doesn’t matter if it’s 2:00 in the morning or 2:00 in the afternoon. SERVPRO of Annapolis/Severna Park prides itself on a rapid response time.

Recently, we received a call from a hotel in Annapolis at 2:30 am and we were onsite cleaning up the water within 1 hour. The hotel had water leaking from a shower pipe that ruptured on the 4^th floor of their facility. Unfortunately, water flowed through 3 levels and effected 11 hotel rooms. Thankfully, the on-site staff were able to stop the flow of water, and SERVPRO of Annapolis/Severna Park was able to swiftly attack the cleanup.

The client was so happy he gave us the following review:

SERVPRO  was very quick and efficient when we had a major leak at our property. Their response time, to our property which was many miles away was within 1.5 hours (at 2:30am we called them). Their team and supervisors were quick to assess and start the clean-up processes so that no major damage occurred and they had the best attitude and hustle to get the job recovered from the flooding water leak. My hat is off to Trish Turner and her team for being OUTSTANDING in every aspect of cleaning, recovery and communication! Thanks and you all are 5 Stars.

We appreciate the kind review the client left online and we pride ourselves on being available 24-7 to help in any disaster.