What our Customers say...

Water Damage Testimonials

  We called SERVPRO of Annapolis/Severna Park because our dishwasher leaked and caused damage to our kitchen floor. Our neighbor as well as our insurance provider recommend them. The staff was great. We highly recommend SERVPRO.

The team at SERVPRO went above and beyond. Not only provided great work, but ensured understanding of the process and acted in rapid fashion to help us avoid more damage with our flooded basement.

Can't recommend SERVPRO Annapolis enough! They came back to the house on the weekend just to check in and ensure work had been effective and showed caring and professionalism at every turn. Answering my calls numerous times as I dealt with insurance provided me great clarity on each step of the process and I am super thankful for SERVPRO's help!

We called SERVPRO of Annapolis/Severna Park when a bad storm came through Annapolis and caused damage to our chimney.

The damage caused a water leak. The team was wonderful, professional, and timely. I told our insurance company,

"I want SERVPRO."

These guys were amazing. Tore everything out on a Saturday AND Sunday, then cleaned up the destruction, installed heaters, air scrubbers, kept me in the loop everyday. The best to have experts for my nightmare water break in this 1905 Eastport house. Very impressive organization.

Our washing machine leaked in our condominium. We had an excellent experience with SERVPRO of Annapolis/Severna Park.

We called SERVPRO because we had a plumbing leak in our kitchen. The team did a great job! Eric was super helpful.

We had a plumbing backup at our property. The team that came out were good. They came out very quickly.

Our Harwood home received water damage when the refrigerator water line leaked. The guys that came out were wonderful and very professional. They came out as soon as I called and I would use them again.

SERVPRO of Annapolis/Severna Park responded to my needs in a timely manner. They were professional, friendly, and arrived on time. The issues were explained well and all my questions were answered. I highly recommend their services.

I called SERVPRO of Annapolis/Severna Park because our hose bib is leaked.  The water affected a wall in the basement, ceiling and carpet beneath. I also had a lot of stuff in the basement that needed to be moved. The team was excellent and did great work.

We had a flooded basement. Our sump pump wasn't working. We are very happy.

Our insurance adjuster recommended we call SERVPRO of Annapolis/Severna Park when the sanitary tub in the laundry room overflowed.

The staff was very polite.

We are very pleased!

Our insurance adjuster referred us to SERVPRO of Annapolis/Severna Park when a tree fell on my home. The staff were experienced and professional. The interior crew put tarps on the holes to keep the heat in the house. The did a great job.

We had a plumbing disaster and SERVPRO’s crew showed up right away. They told us what needed to be done, and they did what they said they would. They were great!

My insurance company recommended I call when there was a sewage backup in my home. The team was neat and professional. I was very happy with their work.

We had a water leak and SERVPRO of Annapolis/Severna Park was very responsive.

We've used your SERVPRO franchise before. This time we had a water leak from a pipe under the kitchen sink. Once again, very pleased with the work.

We had a sump pump failure and you guys were top notch. Unfortunately, we are repeat customers. Your guys are great.

I see the trucks around and SERVPRO has a great reputation. The staff was excellent and polite.  

We called SERVPRO of Annapolis/Severna Park because the washer broke and water leaked in the vents and drywall.

The crew was very good and reliable.

A toilet overflowed and water leaked through the basement. There was water coming from our light fixtures. We called SERVPRO of Annapolis/Severna Park. The staff was lovely and they came when they said they would come. I would recommend SERVPRO of Annapolis/Severna Park.

I called SERVPRO because the condo upstairs caused a water leak. They had a new tub installed, but the pipe was installed improperly and caused water to come into my condo. There was water in my master bedroom, bathroom, living room, dining room...all over. The SERVPRO crew was great!

They were responsive, efficient, and helpful.

We called SERVPRO, because we had flooding in our basement from our air conditioning unit freezing up. The staff was professional and came to check on things. They were great! If you need mitigation work, hire them.

SERVPRO of Annapolis/Severna Park has ALWAYS been 110% responsive and reliable when it came to service in the midst of a crisis. I could not be more pleased with their quality of service. Highly recommended!

I want to let you know your crew did a nice job for us cleaning up what had been quite a mess. They removed insulation, washed down the floor, pulled out an old wet carpet and set up fans and a dehumidifier. All is now dry and no longer musty smelling. We are very appreciative. Many thanks to all.

Thank you SERVPRO for your excellent service in response to my flooded basement, and on the same day that I called. From Abby in your office to the team that came out to my house, every one was so professional and courteous.

SERVPRO of Annapolis / Severna Park accomplished what feels like miracle work.   Our building was deluged with flooding born of a pipe-leak that went unnoticed for an entire weekend.  On Sunday, it was discovered that prolific gallons of water had flooded floors and ceilings of multiple floors.  Enter SERVPRO to the rescue!  When we returned to our building two days later, much like Rip Van Winkle after a long slumber, it was as though no calamity had ever happened -- as though SERVPRO had miraculously rolled back the clock to before the calamity! There was not even a hint of moisture or mildew.  I give big kudos to the entire SERVPRO gang that toiled tirelessly around the clock to get us back to work so that we could perform the mission of serving the citizens of Anne Arundel County.  By extension, SERVPRO served the citizens of Anne Arundel County!  A job very well done.  Thank you, SERVPRO.

Thank you! Your men did a great job!

(Water Damage) – SERVPRO has one of the best crews I have encountered.  The guys were very nice and great to work with throughout the water restoration process.  This SERVPRO team was very professional and exceeded my expectations with their customer service. 

(Water Damage) – SERVPRO was very prompt.  They would call when the team was on the way or would be late or early.  Communication was great and kept their word throughout the Water Restoration process.

SERVPRO Crew was excellent, they answered every question I asked.  The customer service was over and above and I would highly recommend this company.  

Great Job! Was very pleased with everything.  Especially impressed/pleased with the teams responsiveness and expertise.  

The equipment the technicians used was the best for drying out my area, I was impressed with immediate response to my need. Shawn was extremely knowledgeable and helpful! They absolutely meet my expectations and displayed professionalism and customer service. Shawn consistently communicated with me during each stage of the process. I am definitely a satisfied customer!  

The SERVPRO professionals consistently communicated with me during each step of the cleanup. The team exceeded my expectations. They were pleasant and professional throughout the entire process. I was particularly impressed with their follow up. 

The SERVPRO technicians were a pleasure to work with, even under the circumstances! The demonstrated professionalism and empathy. 

The technicians were professional at all times, and absolutely communicated with me the process step by step. The machines used to dry out the apartment were amazing! All personal were terrific! I was particularly impressed with Chris Goedeke and Justin Pfeiler. I am very happy with the service provided!

I was very satisfied with the service and attentiveness of the crew. They even came back out to follow up on a separate issue after they finished cleaning up my water damage! I will certainly recommend your company.

I was particularly impressed with the staff. They communicated with me during every stage of the process. They were polite, considerate, and professional. 

(Water Damage) – I am writing to thank you for the amazing service that SERVPRO afforded my mother other the past 2 months.  After experiencing a water damage I called the insurance company, then turned to SERVPRO.

They arrived within 2 hours and Justin and his crew swept out water and set up their machines.  They did the same for the apartment below – the owner was on holiday, so I suspect they moved the furniture around too.

The next morning I met with Chris, he outlined all of the problems for, met with State Farm Insurance agent and communicated regularly with the management company (as well as, all of the subcontractors). 

I don’t wish for this catastrophe to happen to anyone, but if it does, I will definitely refer them to you and your team.

SERVPRO Technicians were very thorough, and came within hours of the call. Justin and his crew made a very stressful situation a little less stressful!

Your team was extremely helpful, always respectful of our residents, and kept us well informed. Wishing we didn't have to be in contact so often- but happy to know you're there when we need you!